Re: My Virgin TV UHD4K stopped on Stating up
Hi Andrew. Thank you for reaching out to us in our community. So I can access your account and do a diagnostic check, I would like to invite you into a private chat, I will send you an invitation...
View ArticleRe: 4k issues
Hi Matt. Thank you for reaching out tom us in our community. Sorry to hear you are having issues with the picture quality on BT sports 4k. We aren't aware of any issues with the channel, are you still...
View ArticleRe: Difficulty Cancelling.
Hi phone and select the thinking of leaving us route you will get through to a person in the UK who know what they are doing and explain the situation, it's the retentions people you want who will...
View ArticleRe: Difficulty Cancelling.
Hi Micky, thanks for your reply. That is exactly what I have been doing and getting nowhere. Retentions are doing just that, doing their best to stop me from leaving. But they are telling me one thing...
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Re: Skysports HD is gone on virgin media
Hi han88, Welcome to our community forums and thank you for taking the time to get in touch! Don't panic, Sky Sports is still being broadcasted in HD, the logo has been removed Please let us know if...
View ArticleRe: Difficulty Cancelling.
Go into your local VM high street store at the weekend - take all your details and and tell the manager you want him/her to cancel your services.
View ArticleRe: So, is Full House now going to lose all the kids channels?
Beware of calls from Virgin Media offering TV package upgrade for 10 years loyalty at reduced price. Had Fun package with lots of kids channels. Caller said Full House package would be great for our 10...
View ArticleRe: So, is Full House now going to lose all the kids channels?
PS. Just looked at Virgin Media Channel Guide - published Wed 1st May. It shows that Full House package has ALL kids channels! However at end of small print it says something about non Full House...
View ArticleRe: So, is Full House now going to lose all the kids channels?
'This after they removed non HD kids channels like CBBC so that our box keeps hitting 100% full because have to record programmes in HD Not pleased!'everything is moving to hd now as with all...
View ArticleSports Chanel for golf
One day I can access sports channel next day a telephone number comes up on screen and I miss the golf. So frustrating. I am paying a lot of money for the package to include sports channel.
View ArticleHow do I access old bills from UPC (now Virgin Media)
I need to get old bills from when Virgin Media were NTL/UPC. Any advice?
View ArticleRe: Pixellation
Hi All,This has been happening for a week now.Channel Number - Most ChannelsTime of issue - Any time of day/eveningTown/city/area reference - 03
View ArticleRe: Cabling
Hi Martin, Thanks for responding the cable is inside my property in my garden. I do to feel the need to send pics I’ve already made 4 calls to your customer service team to try and sort out when the...
View ArticleRe: Cabling
Hi ryan44, We wouldn't advise to remove these cables yourself. If you're happy to provide me with these pictures then I can look to try and assist with this. ^Martin
View ArticleCancelling service for parent with dementia
My mother has severe dementia and has had to move into a nursing home. I need to cancel her Virgin TV and phone as she no longer lives at the property. I have tried numerous times to contact Virgin by...
View ArticleRe: Cancelling service for parent with dementia
Hi KTGee, I am sorry to hear your frustrations with this. Unfortunately to be able to process cancellation requests we do need to pass account security first. Have you previously provided us with a...
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Re: Cancelling service for parent with dementia
EDIT: only just seen Tom's reply - he was quick off the mark Yes there will be a process for this and a VM mod should contact you on here in a day or 2. In the meantime you could call in to your local...
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Re: Cabling
Hi Martin, Thanks again for getting back to me. Please see attached images. Thanks for the advice, however if this matter is resolved quickly (I have been in contact with customer services for nearly...
View ArticleRe: Cabling
Thank you for that. I will private message you to get some more information. ^Martin
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