Hi KTGee,
I am sorry to hear your frustrations with this. Unfortunately to be able to process cancellation requests we do need to pass account security first. Have you previously provided us with a copy of your power of attorney paperwork?
If so then we would be able to ask secondary security questions to be able to proceed with the request. If this isn't the case however you would need to wait for that reminder letter before we'd be able to proceed with the request.
Thanks,
Tom_S