Tv issues
Currently have a TiVo box downstairs and 2 v boxes upstairs one of the boxes hasn’t been used in 3 years the other works when it wants, keeps going to blue screen, freezing and resetting. Tried...
View ArticleRe: Box Outside House Damaged
Hi Ruby4. Thanks for coming back to us and for bringing this to our attention. So we can get this reported, please can you post some pictures and the nearest post code to the box. Many thanks Paul.
View ArticleRe: On hold
wrote:I have now been on hold for 40 plus minutes. Is this normal??Assuming this is the queue for Virgin-CS, then I'd sincerely hope it's not normal. If it is, Virgin-CS has some serious issues!!
View ArticleRe: Box Outside House Damaged
Hi Paul nearest postcode SL7 3PA, can’t do pics til later. I would guess that a van reversed into it pushing it backwards and then the door won’t fit into the lock. One of your guys was out there last...
View ArticleRe: No Picture or sound on Samsung TV.
Thanks for replying. For some reason without touching my previous configuration I lost the sound and picture. Mystifying but mostly resolved now.
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Re: No Picture or sound on Samsung TV.
Thanks again Hero! The 'Tech' descriptions of various bits of my set up were a bit lost on me at nearly 80 but thanks to you I have got things working again, picture andd after some fiddling around I...
View ArticleRe: Box Outside House Damaged
Hi Ruby4. Thank you for coming back to me. I will forward this once I have received your pictures, as this will help establish whether this is our box, and will help identify the box, with the number...
View ArticleRe: Tv issues
V boxes are designed to be left in standby 24/7. If you disconnect them from the mains for more than a few weeks they drop off the network & have to be re-initialised.The "blue screen of death" is...
View ArticleRe: No Picture or sound on Samsung TV.
Happy to help ! Surround sound can be a bit tricky to get set up - if you struggle, start a new thread on here specifically asking for advice on setting your sound system up. Someone will know how to...
View ArticleRe: Error code ES004
Thanks for your response GustavoHunter, Has there been any movement on the situation since your post on Sunday? Have you contacted us since to see if this can be resolved? I'd also be curious to know...
View ArticleRe: Tv issues
Its not impossible. You rent the boxes and TV service from VM. If their equipment is faulty they will send a technician to fix it or replace it at no extra cost. Just follow that path when they are...
View ArticleRe: So, is Full House now going to lose all the kids channels?
I'd agree with @cheekyangus on everything except the new Full House costing less. From a little play around with the "Build your bundle" section of the site, Full House certainly doesn't seem any...
View ArticleRe: Tv issues
Hi Fozzy81, Sorry to hear you're having problems with your TV. I have messaged you on your other thread regarding your online account, once I've got your details I will be more than happy to take a...
View ArticleIntelligent Wi-Fi
Intelligent Wi-Fi - My Ars...Ever since this has been announced my wi-fi around the house has been worse than before. It used to reach all corners of every room, now there are blackspots in multiple...
View Article4k issues
Hi all, I'm trying to watch btsport on 4k (spurs Vs Ajax) and the quality is less than hd. Is anyone else experiencing this issue.Not my TV, as I've just finished a movie on netflNe without an issue....
View ArticleReducing my bill
I'm paying 95 for the full package. I have looked through all the questions etc and still can't figure out, can I reduce my bill online or do I have to call virgin? 🙈
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