Re: Retentions closed?
wrote:Its end of contract time. Child number 2 is due and time to re-negotiate. I tried to call retentions but it seems to be closed, yet the automated response says open 8am til 10pm. Its currently...
View ArticleNeed a new remote control
Grrrrrr home button is pressed right in and stuck .. need to order a new remote .. I’ve called and called but unable to get through .. any other way of getting one ? Cheers
View ArticleTransfer of Responsibilty
I have now received the Transfer of Responsibilty form but I wish to change some parts of my current deal as I no longer require 2 additional boxes before I sign up for a further minimum period.The...
View ArticleFree tv
Hi, i signed up 6 months ago when the free tv offer was on. I was supposed receive my tele 28day after taking the contract out. 6 months later, I’m been told I’m not eligible and got send in proof that...
View ArticleRe: Transfer of Responsibilty
Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might...
View ArticleRe: What has happened to MTV Rocks ?
VH1 Christmas songs unfortunately till January but it will be back 👍
View ArticleRe: Cannot find the Challenge channel on Catchup
Depends if the deal with Virgin includes this content as to whether its available. Catch up/OD on Virgin uses 2 different methods for access.The BBC & the streaming companies (Netflix etc) use apps...
View ArticleComplaints
I have completed 2 complaints forms about my TV service - the second because I had no response to the first. I have automated replies to both saying that the Resolution team will be in touch within 7...
View ArticleIf I subscribe too All4 is it free or does Virgin want to charge me to watch...
So I just called customer support and asked about a subscription too All4....the young gentleman on the other end of the phone had no idea what All4 was and could find no information within Virgin...
View ArticleRe: If I subscribe too All4 is it free or does Virgin want to charge me to...
All4 is channel 4's catch-up service. The All4 app is not available to Virgin Media customers & content is provided via Virgins TV playout system. As a result the selection of programmes is not the...
View Articlebritish customer service
How can I get Virgin media UK customer support? Seems the ladies and Gents in other parts of the world are happy too just fob you off. Anyone got a direct number for UK customer service, please?
View ArticleRe: british customer service
There is no way to guarantee getting UK staff.You will get help on these fora but it is best to place your question in the correct sub forum.
View ArticleRe: british customer service
There isn't one. Its just pot luck whether you get offshore or UK depending on how busy they are. As VM are closing Swansea soon you are even more likely to go offshore.
View ArticleRe: british customer service
wrote:There isn't one. Its just pot luck whether you get offshore or UK depending on how busy they are. As VM are closing Swansea soon you are even more likely to go offshore.Not all of the jobs from...
View ArticleRe: Netflix issues
Try a forced connection on the V6:Home > Help and Settings > Settings > Network > Connect to the Virgin Media Network now
View ArticleRe: Itv Hub problem
Hi Nixola, I'm really sorry to hear that you're having issues watching ITV content on demand. (Maggietutor - I've replied to you on your other thread). I've run some testing on your set top box, and...
View ArticlePicture breakup issues
Having real issues with picture breakup on our box.Checked all cables, status faults in area and run the online 'Test', nothing flagged. Becoming VERY annoying.
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