Call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait though) who are more understanding and helpful. Expain your issues to them and they will give you best information and/or try and sort it for you as it’s their job to keep customers.
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