Hi casenoir52
I appreciate you've had some great support from the community regarding the Early Disconnection Fee charges and a warm welcome to the community forums. I am sorry to hear that you are thinking of leaving us due to a poor service, and my apologies this has been your experience with us. Is this something that you'd like us to look into for you?
There is some further information you can take a look at around the breakdown of the EDF's available on the link that may help going forwards too.
Please let us know if we can support you with whatever the current issues are and we'll do our best to help.
Kind regards.
