Hi Kath_F
Yeah I did call them back the next day, and all that had happened (as part of my rambling) was that I got the sports & HD & 200 mb bb. I assumed it was the full VIP package at the time but it actually was a modified big kahuna bundle.I mainly wanted the sports, and in HD (since it was cheaper than what I'm paying now for kahuna + sports). I think the trigger point was when he asked "are you specifically looking for sports in HD" to which I answered "Yes", but I was not made aware that the VIP package had movies included at the time of the call. It was one of my questions right at the beginning of the call which never got answered. I asked "what's the difference in the packages between what I have currently (BK + Sports) vs the VIP package". He didn't really answer, but anyway, it's all sorted.
Apologies I should have closed this down.
Nex
