Hi Sallie,
Thanks for your reply 
There is a procedure you can do that will ensure that the TiVo® has all the latest updates. If you can please carry out a service connection this may help resolve the issue. To do this, follow these steps:
HOME > HELP & SETTINGS > SETTINGS > NETWORK > CONNECT TO MY VIRGIN MEDIA SERVICE NOW
This process usually takes around a few minutes to go through but can take up to 40 minutes. If you can do this for me please and let me know if this has resolved the issue for you.
I look forward to hearing from you.
Collette