Hi there zappa18,
Firstly I'm really sorry to hear that you've been experiencing an issue with your TiVo® and would like to welcome you to the forums. Apologies for the delay in getting to your post.
I sure hope that the technician that called out on Saturday was able to get things up and running again for you.
Should you still be experiencing an issue, please let me know.
Apologies once again.
Huw