I'm learning a lot from this forum, some of it good, some not so good. We had this issue of pixelation together with freezing. Whilst the latter is still not solved and is still being investigated the former was resolved by way of the techie cleaing or changing the contacts or connections in the street cabinet. As we understand it these street cabinets historically suffer from contact corrosion. They are exposed to the elements year in and year out. In our case they have been in situe since 1993. Old and maybe well after use by date. Probaby this is a lack of investment by not just VM their previous owners. E.G. Telewest - NTL etc etc.
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