Hi Terri,
Still got the same problem for on Demand. But, only on selected films and sometimes I can get them if I do not choose HD. Last night was a perfect example went to sky cinema chose a film from (newly added) and the service was "not available try again later". I have a deal on with virgin for tv,broadband, and phone, at this point my wife and I are so disillusioned with the TV service that we do not want to continue it. The box Virgin supplied me is to say the least sluggish and my wife keeps thinking she has made an error when selecting something with the hand control and twenty seconds later the selection appears and by this time you have tried another selection and everything goes haywire. It is shocking to think that Virgin are still selling this system to customers and lets face it the owner is not exactly struggling for cash. A new system is required for customers that have the tv package with you. You posted your comments last Wednesday apparently, I got the email this morning ( Monday 17th October ) saying that I had a reply. So a bit like the tv service really. I need to phone and get rid of the tv service, as there does not appear to be anything on the horizon that is going to improve it and it is obvious that your engineers have their work cut out to fix the problems. I reiterate the point that the internal functions of the box Virgin supplied me just does not come up to even a reasonable standard. Thank you for your attention.
Alistair