Hi Gazza2111,
Thanks for posting! I am sorry to learn of your issues with your services going down. This must be annoying so apologies for any bother.
I have tested things from here and I can see that you're only showing as being locked onto one upstream. I would need to arrange for an engineer to visit and investigate this further for you.
I will send you a PM (Purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.
Speak soon,
Thanks,
Adam.