Hi mdavids,
Welcome to the Community!
I'm really sorry for the trouble you've had, I can totally understand your frustration!
I've had a little look at your account and I can see the technician has been out to fix this for you. How'd it go? Is everything working OK now?
I can also see on the account that a manager gave you a call back to discuss your issue.
Let me know if you need anything else.
All the best 
Josh