Hi Sutty610,
Welcome to the Community!
Sorry to hear you're having trouble with your V+ box.
I've run a test and the box is showing offline at this end. If it's still showing the same code then we'll need to send a technician to take a look.
Check out the private message I've sent you (purple envelope at the top right of your screen) so I can arrange for a technician visit.
Speak soon 
Josh