Thank you for taking your time in answering, I'll definitely try the refresh page tip.
As for the help line through a phone call, I do go to the TV option, then 'faults', and when you get in there, non of the options make a reference (not even indirectly) to the remote control, only if you want to reset your box, or make/change an appointment with a technician and things like that. So that's why I finally decided to wait without pressing any of the options after I get to the TV option. That's when I get put on hold after entering my password and after 15 min (or more) it just gets disconnected...
Anyway I will be using the peel remote control app of my mobile which I luckily could synchronise after the original remote stopped working.
Thanks again for your input
As for the help line through a phone call, I do go to the TV option, then 'faults', and when you get in there, non of the options make a reference (not even indirectly) to the remote control, only if you want to reset your box, or make/change an appointment with a technician and things like that. So that's why I finally decided to wait without pressing any of the options after I get to the TV option. That's when I get put on hold after entering my password and after 15 min (or more) it just gets disconnected...
Anyway I will be using the peel remote control app of my mobile which I luckily could synchronise after the original remote stopped working.
Thanks again for your input