Hi - I've lost my TV service and phone line doesn't work. Can't get through to customer service by phone. The test function says that nothing is wrong (which is clearly not the case), and restarting hasn't helped. Does anyone know whether it's possible to book an engineer online, as it's getting really tedious having to wait through minutes of recorded messages only to be told that I'll have to wait 'n' minutes to speak to someone
thx