So with two of our household needing subtitles, friends who are Deaf and need subtitles, this disappointing and archaic awareness of equal access to services for ALL customers, is not acceptable surely?
With Equality Act and common respect for customer needs, is it not about time Virgin saw not only the fairness of improving this service, but from a business aspect, made more money by promoting the service that is supportive of Deaf and Hard of Hearing customers.
Has any progress been made or is there a clear theme of paying just lip service to those that have asked in the past? Such a shame from a normally good service otherwise 😔👎👐