Re: Problems with my account- new customer

I can only apologise for any upset this has caused you.

When you first placed the order this was at a different address so the rewards would have been accepted, but when the address was corrected this would have flagged that it ins't a new account. 

You would have to wait for three months before anybody in the property would be able to take over the services as a new customer and be eligible for any rewards. If you need to change the account holder then you can do a transfer of responsibility but this wouldn't set you up as a new customer. 

If you do remain unhappy then please refer to our complaints code of practice here and we'll take things from there. 

Thanks.