Thank you for your reply.
Well if that is the case, I'll just cancel my contract. I had it just installed yesterday so I'm still under the 14 days cooling off period. I just can't understand how in 10 years of being with VM (husband's paying) and I applied for a new account as a new customer, I don't get anything as a gift or reward. Would you be able to define what do you mean by a "new" customer and an "existing"? Would you be able to pin point on the T's & C's where it says that I have to wait for 12 months in order to be classed as a new customer? I've been sorting out this problem since I signed up but its a very grey area.