Hi Datsologuy
Welcome to the Community, I'm sorry to learn about the problems with your TV service lately.
I've been able to locate your account and run some tests on the box from our end for you, we're seeing some problems with the signal and I'd like to arrange for a member of the team to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.
We'll talk soon
Craig
