Hi ASG68
Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service.
I've been able to locate your account and run some tests on the box from our end, we're seeing some problems being detected with the signal and I'd like to arrange for an engineer to come and take a closer look, if you're available?
I've sent you some information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.
Talk soon
Craig