Dear Josh,
This is the same reply you sent me last time which I responded to. If this is the best level of care and concern I am going to get from Virgin it would appear that my conclusions that collecting revenue far outweighs the interest or ability to supply the service I signed up for.
I'll be honest, I don't even know what Virgin Community is - is it a Virgin Customer Service? Or is it a community of Virgin Customers desperately seeking an answer to the dreadful service and interest supplied by Virgin.
Perhaps you might be able to embellish so I can work out whether this is just another time wasting exercise introduced by Virgin to put people off complaining or trying to get reliable service.