Hi Sland,
Thanks for your reply.
In regards to the box rebooting in the early hours, it will be as nodrogd advise will be due to maintenance so that we can keep all our services up to date and working as best as possible. I understand it is not always convenient for all but we do this in the early hours to help minimise impact.
I am sorry for the disruptions you're experiencing right now we are working to make the necessary improvements. In regards to a TiVo® upgrade, the best thing to do is give our team a call on 150 Free from any Virgin Landline or 0345 454 1111 from any other line and I'm sure we can help with this. They will be able to discuss the possibility of any possible credit as well.
We're here to help, if you do have any further queries, please don't hesitate to ask.
Collette 