Hi ArferDaley,
Sorry to hear that you are unhappy with the package you are on and the available service on that package.
If you would like for us review what upgrades are available for you, please give us a call on 150 (free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone).
We are happy to discuss this further and see if we can find a more suitable option for you.
Kind regards,