The Engineer called 5 days after reporting the fault. New box replacement. 1 week with no service and no compensation ?, an absolute disgrace. Virgin make enough money to compensate a 78 year old man for no Virgin for 1 week. Different story if he was due THEM 1 weeks payment.
As stated in another of my posts, Virgin are grubby, greedy parasites run by cold, callous people with little regard for `valued `customers. .... I am so glad I didn`t return back to Virgin, albeit SKY has its problems too. Difference is they treat customers as VALUED people.
...................................................................... GO WITH `SKY`