Hi, I'm new to Virgin Media and this forum so apologies if this isn't the correct place to report my issue, but I have exactly the same problem with my brand new Virgin box. The volume levels are all over the place. I have to turn the volume up to previously uncharted territory on some channels, whilst others need to be turned way way down.
Looking at the response from Virgin that this is unusual and requires a visit, I need to request a similar service please.
Thanks.