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Heeeellllllpppp

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I've had a new box put in today service was fantastic, they've replace the old V+ box with a TiVo however I've just come to use it and I've set up to record fine however I can't access my shows I press the button nothing happens I also press pause nothing happens although it pauses if it press play HELP I'm confused I think it still thinks it's a V+ box

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