Hi Josh. The txhnician who came on Tuesday fixed the problem with the box and - after a week of poor service and no catch up or on demand - fixed the problem. He knew all about the problems with some Tivo6 boxes and not only did he fix the box, he programmed the remote so we could control everything from one controller. He also adjusted the levels to help our broadband service. (Not sure what this means but things have improved). I am so angry that Virgin supplied a box which they knew could be fault. Even worse, we had to wait a full week for an engineer to come out and restore the services we had paid for.
Presumably, following the poor Service which led you to supplying the TiVo 6 box, and our subsequent disruption to services and the time we wasted whilst waiting for two engineers to visit and get our services fixed, you will be offering compensation. And an apology for the poor service - it is the first time I was aware that Virgin no longer use Virgin engineers but have subcontracted out!!
