Pricing guide
Dear Sirs, I am emailing to request some info I am having trouble obtaining on your phone-line. Basically the household I live in has a basic tv/phone-line package with you, the householder on one box...
View ArticleRe: Pricing guide
BT Sports is included in the top "Full House" package (was XL). If you are not on this pack, you can add BT Sports for £15 a month. If both TV boxes are on the same account, they will both get the...
View ArticleRe: BBC3 channels
The channel is maintaining the metadata that allows customers that still have recordings from BBC3 to watch them. As explained earlier in this thread, customers have until 4th October to watch their...
View ArticleRe: tv channel
Just looked 103 ITV is west country114 ITV + 1is Wales113 HD is CentralCONFUSED
View ArticleRe: cancellation of contract
hiya welcome to the virginmedia community forum, just to add what jb66 said you would need to contact customer retention's calling via 150 / 0345 454 1111 choosing option 4 -5 (thinking of leaving us),...
View ArticleRe: Series Record
It would be useful if you can tell us which program so we can take a look and try and understand this for you.
View ArticleRe: TV anywhere using sub account issues
Hi gerry27,Welcome to the Community and thanks for posting on the Forum. Please have a look at the following site: How do people in my household use Virgin TV Anywhere?Please let me know how this goes...
View ArticleConstruction Issues
Hi i would like to know when my service will be up and running. I signed up to the top package at the beginning of August but there is still no work done on extending the line from our neighbour to my...
View ArticleRe: Construction Issues
The biggest hold up with construction issues is the wait for local authority work permits to be issued. Some councils can take up to 3 months to issue the required work permits for construction to take...
View ArticleRe: Fault code Er41 again
Hi ants0380 I'm sorry for the problems with your TV service, I've been able to locate your account and run some tests on the box from our end for you. We're not detecting any issues with your box from...
View ArticleSeries links
Aviva Rugby is on BT Sports 1,2 &3 - how do I set a link that covers all 3 channels? - each time I try to add a link, it just changes the channel...Thanx
View ArticleRe: Issues recording series link
Hello Siabh_Saoirse, Welcome to the community and I'm sorry to hear you're unable to record programs at the moment. How long has this been happening for? I can see you have rebooted the box but this...
View ArticleCompare TV Packages
HiIs there a link I can click on to compare the XL and the M+ tv package? I cannot find a list anywhere of what channels are on what package.Thanks
View ArticleRe: on demand unavailable 1068
Hello Hanchad, Sorry to hear you're experiencing issues with your On Demand and I would like to welcome you to the community. I would like to take a look into this for you so I will need to gain access...
View ArticleRe: Full House TV Package
Hello Jennilou1979, Sorry to hear you were experiencing issues with your channels and I would like to welcome you to the community. Can I just confirm if you're still missing all of your channels today...
View ArticleError 319
HelloI've had error code 319 for actor install two weeks now, which prevent any on demand service.When I run a test via the Service Status it just says "we're working on it, leave it 10 mins and try...
View Article