New customer account not reconised and no tracking number
I'm a new customer my package is due today but I have no traking number try to register online account but saying have no record but I have confirmation emails and letters off my order
View ArticleRe: Wish list stopped working after FIVE series
Are episodes 1-10 of series 5 still on your TiVo? Wondering if you've got the wishlist set as "Keep at most 10 episodes" and "Keep until I delete", which would cause the behaviour you're seeing I think.
View ArticleRe: Remote control not working after 8 pm
Hey MichF, Thank you for coming in and posting again to us, this is certainly a weird one as Kippies has mentioned! I can see that you have been having some sound advice and smart questioning on what...
View ArticleClik here to view.
Re: TV video and audio go blank for around 20 seconds.
Hi Bernie843, Welcome into the Community It's great to see a new face I am sorry to read about the video and audio going blank, I would like to ask if there has been any change since reading Argy's...
View ArticleClik here to view.
Re: swap my boxes
Hi Cprince79, Welcome to the Community, I can see that you've already been able to meet some of the Fourm already, which is great I would like to ask if you've been able to swap them, providing the...
View ArticleRe: swap my boxes
Thanks for the advices swaped boxes over and everything all working fine
View ArticleRe: Setup multiroom streaming
A2. The list of authorised channels is now very complete.
View ArticleNetlix
How do we have another code for Netflix sent to us? The original one went to an email account we had to close and we didn't get the code beforehand?
View ArticleRe: Restarting tv box, again
Hi Bikespod, Thanks for posting. Sorry to hear you're having TiVo® trouble. I'd like to send a technician back out to investigate this for you. I've sent you a private message (purple envelope at the...
View ArticleI want to move the White box to another location in the same room
How do I get the White box moved toanothe place in the same room?
View ArticleRe: I want to move the White box to another location in the same room
The official answer is to ring 150 to arrange technician visit. A non-fault move will be charged at £99 - I don't know if you can add it to your bill to have to pay up front.
View ArticleRe: I want to move the White box to another location in the same room
The white box contains a safety isolator, & must stay at the point where the cable enters the house. If you want the entry point moved, being part of Virgin's network then an engineer callout would...
View ArticleRe: BBC Olympics RB schedules - here we go again
I noticed that yesterday for me. I tweeted Virgin Media, and got the response below; "This has been sent off to the correct team to fix this. Thank you for the heads up! *MT" Obviously not yet fixed!
View ArticleRe: Syfy picture quality
I have had an engineer around today who has said the signal outage from the main box was too high and that this is probably causing the problem. Another an engineer came out to see to the main box and...
View ArticleRe: BBC Olympics RB schedules - here we go again
Its the BBC changing the schedules at the last minute, so its not VM's fault. I checked VM's & Freesat's RB schedules at 8am this morning & they were identical. The BBC apparently made all the...
View ArticleRe: 4K set top box
It would be a good marketing move by VM to give TiVo users the new box and then redistribute the old TiVo boxes, for free, to all users. This would then get all users on the same TiVo platform.
View ArticleRe: Replacement power adaptor
Sounds it.You can use the engineer appointment page to see check (daily) to see if an earlier appointment slot has become available: https://my.virginmedia.com/faults/view-appointments
View ArticleRe: Setup multiroom streaming
Thanks - though it is only simple if you google the correct terms! I've been googling since before google was launched, and didn't find the magic words to get to this page.
View Article