Hi terry33345,
Sorry to hear that your V+ box isn't working, thanks for posting on the Forum and letting us know.
I've been able to access your account via your Forum details and have run testing to the V+ box and it's showing offline. Can you let me know if the box is still connected and powered on--if not, then please power it back up between 8am-12pm tomorrow and I'll rerun the diagnostic testing.
Kind regards,