My V+ box stopped working. Reported the fault and was advised new box would arrive today. New box did not arrive so rang again. Advised to wait 2 minutes but it took 5-10. Was eventually told previous representative should not have told me a new box was coming. Was told there are problems with V+ boxes so engineer will have to come with different box. Next appointment in one week's time.
Without TV for a week? No way, I plan to close my account for this and other properties.
Awaiting call back from a manager in next 2 hours but not holding my breath. Sounds like this organisation is unable to cope.