Have tried speaking to virgin about this.... got nowhere.... I was with sky till this week... before I joined virgin, i was told subtitles was added if the broadcaster make it available...which was fine... went to record The Strain to find there's no (s) which mean it not providing subtitles but on sky it is... mean mean they aren't not keeping to what they have promise to deliver who should I speak to and Web chat keep asking me if my subtitles was working which it is... they honestly didn't get it... if sky got subtitles for The strain why isn't virgin providing that also....
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