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Error 319

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I'm constantly getting error 319 on my on demand services saying the service is unavailable- does this happen to anyone else? I must have made 8 calls to virgin over the 2 months I've had the service . I had Sky for 10 years and had no issues at all . Is anyone actually happy with the services Virgin provides? To me it seems unpredictable and unreliable. Then I just got a letter to say the price was going up! Sick of ringing them

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