Hi there Mandyc,
Thank you for the message and I'm sorry to read about the error on the box.
This looks like it's stuck in a loading phase and from what I can see our end, there's still an existing issue. I'd like to get this looked at by and engineer and If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope 
Speak to you soon.
Ben