Hi bsd7,
Welcome to the Community!
Sorry to hear you're having trouble with your TiVo®.
I've tried connecting to the box but it's showing as 'Offline'. If you're still experiencing the same issue, I'd like to send a technician to take a look for you.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
Look forward to hearing from you! 
Josh