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V+ Box stuck on AP:52

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Everything was working fine until the programme i was watching OD finished and the box reset itself but is now stuck on AP:52. It's been 24+ hours and many attempts of 'turning it off and on again' haven't worked. Does it definitely require an engineer? Also can my husband call to sort it out or does it have to be the account holder? (You could't pay me to make a telephone call.)


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