kjskot wrote:Useful information, Frank. Many thanks.
Do I just phone up and ask for Retentions or is it a case of "Press X if you are thinking of leaving us" that gets me there?
Thanks again for your help.
Jack
Finally got a chance to get online. It has been a long day today with family over 
As far as phoning is concerned yes, select the option for leaving. Sorry but I can't remember the specific options at the moment, too much wine, but it is relatively straightforward.