Hi there Goo40M82,
Thanks for posting 
I'd like to start by apologising for the loss of service that you're currently experiencing, I know it's been on-going for a little while and it's exceptionally frustrating.
I want to look into this for you and find out what is causing the hold up. I can't find your account so I'll need to confirm a few more details via PM (purple envelope, top right).
Please get back to me when you get a chance,
Take care.