Hi Katy, I had the same problem and have just contacted vmedia. I was told that the details to opt out were in the email we were sent to opt in. As I don't have that anymore I was given a website address to go to where you can opt out. I pointed out that there should be an easier way to opt out of the service and just got a load of flannel :-( Anyway, the website address is: http://keepup.virginmedia.com/sky-movies-free-trial/opt-out