Just checking, are you in Ireland by any chance or was the 5 Euros a typo and you meant to type £5? The reason I ask is we often get visitors from Ireland and this is a VM UK forum and staff here can't help with VM Ireland issues.
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Scott
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong :-) If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.