Hi Gozza and good evening 
I'm very sorry to read about the recent TV issues, I would like to welcome you into the Community and would like to help.
I have been trying my best to access the details of your account but have been unable to. I would require some additional information and if you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope
Hopefully speak to you soon
Ben