Hi all
I recently joined VM with the big kahuna but without sky movies or sports. I was given the to have the two channel for six months at £8/ month. I was told that I could remove these channel at anytime and continue on my existing contract.
Well after a couple of months I am not using the extra channels so decided to remove them. I contacted the service team and was informed that if I remove these channel my contract will not revert to my original cost but would be charged at the full price and not the introduction price I was paying.
Well if this is the case I might just cancel the whole lot. What with VM not moving my old telephone number and now this I feel that the customer service is not what it is cracked up to be.
I am going the talk to customer services again tomorrow as 45 minute today was more than enough for me and my health.
Would like to hear any comment please.
Regards Disappointed