wrote: Please can you arrange for someone to investigate this problem AGAIN and contact me as soon as possible. I refuse to call using the local call rate number as I feel that this will add even more expense to me and I do not have a landline telephone to call on 150.
I look forward to your response as soon as possible.
Regards
The 0345 4541111 number is a standard rate number. 03 numbers are charged exactly the same as any other call to 01 or 02 numbers and are included in bundled allowances in the same way. You are probably confused with expensive 084 & 087 numbers.
Short of making their CS an 0800 number (and I'm not sure that would be any great benefit vs the obvious cost), calling Virgin shouldn't incur any cost.