Hi - it has now been well over a month and the problem still exists. I have had no contact from any team or member of staff to advise when I can expect the problem to be resolved. Meanwhile, even though my account has been noted that I have restricted access to the channels I should have, I have been billed my full amount for the month, which I find unacceptable.
Please can you arrange for someone to investigate this problem AGAIN and contact me as soon as possible. I refuse to call using the local call rate number as I feel that this will add even more expense to me and I do not have a landline telephone to call on 150.
I look forward to your response as soon as possible.
Regards