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No internet 3rd day

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Third day in a row no internet or tv but still got a bill for £98 was told its the first time I've phoned so they can't reduce the bill and have to wait 24 hrs to have an engineer it's the third day and second time of a block of 3 days. Trying to cancel account is a mare as I will have to pay £30 cancellation fee even though they haven't provided a proper service

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