Hi Sland,
Thank you for replying back to me so soon, my apologies on the SNR issues that looks like, from today's search, they're still in effect.
The date of the outage review date had been moved back to the 6th of June 2016. I can understand that you are feeling frustrated and would like to take a look at your account once completed and amend any shortfalls in services for you.
Please stay in touch and I'll check back in on your on the 6th to make sure there's been some development.
Many thanks.
Ben