Hi there mjpartyboy,
I'm really sorry to hear that you've been experiencing some issues with your V+ box, and I'd really like to help you out.
I've tried to locate your account using your forum credentials, and have been unable to do so.
I've sent you a private message with some questions which will allow me to locate your account in order to run the necessary testing.
Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
Many thanks and apologies once again.
Huw