Hi Unders78,
From Kieren_A
http://community.virginmedia.com/t5/Virgin-TV/Replacement-Remote-Control/td-p/1506736
We all like to use our remotes, chilling with V+ at the end of a long day, just melting into the sofa, is just what they're for!
Once your remote's time is up, it's time to get a new one. So how do you do this? Easy!
Simply call our team on 150 from your Virgin Media phone or mobile, or on 0345 454 1111 from any other phone, from 8am to midnight and we'll be happy to help!