Hi there,
I have no service (TV+INTERNET) whatsoever. An engineer was booked for Tuesday afternoon but until then we will have no service. I understand that there is no engineer available earlier than that but my question is:
Why should I pay for a service that I do not get?
I should be entitled to ask for a discount on those days that I did not get any service. I am really frustrated with Virgin Media support, when I called they made the same tests I did through My Virgin Media account, so no help at all apart from booking an engineer for next week. I need to make a formal complaint about this, because I am not happy at all with their service.